Global Services

We provide a range of services to our global customers, including remote alerts, remote repairs,
remote training, remote care, remote upgrades, and more.

Global Service

Global Sales and
Service Network

Service
Philosophy

Service
Hotlines

Continuously Enhanced

Traditional Services

Understanding our customers' needs from their
perspective to deliver timely and satisfying products and services
Continuously Innovative

Value-Added Services

We share experiences and accomplishments with our customers,
collectively tackle difficulties and challenges, and sincerely help clients achieve success.
Efficient Customer

Business Support Process

We establish enduring cooperative
relationships with customers built on mutual trust and dependence.

400 690 8528 (Chinese & English)

+51 1 2776042 (Spanish)

+55 11 36728927(Portuguese)

+971 44404885 (Arabic)

+7 8 843 212 24 80(Russian)

nms-service@neusoftmedical.com

Remote Services

Professional engineers provide online technical support and offer solutions, reducing

equipment downtime and enhancing equipment stability.

Resource Deployment Center

Real-time Responsive Spare Parts Centers

We have established 11 spare parts centers globally. With a comprehensive range and ample stock of spare parts, supported by professional logistics resources, we efficiently address various spare parts needs, facilitating end-to-end spare parts distribution. This greatly minimizes customer repair waiting times.

Efficient Customer Support

Revolving around equipment operation, we provide trustworthy solutions within set timeframes. Our 16 global service teams offer a wide range of high-quality technical support services throughout the entire product lifecycle. We address various potential issues that could impact equipment operation, minimize product risks, reduce customer losses, and ensure top-quality service.